Resort Front Office Manager

The Chetola Resort is one of the top destination resorts in the Carolinas.  Located in iconic Blowing Rock, the resort is only 90 minutes from the Charlotte Airport.  Chetola spans 140+ acres, offers award-winning amenities, and is the largest private employer in town.

The Chetola Resort is looking for a Front Office Manager to lead our Front Office team members in providing exceptional service to our loyal guests.  The Front Office Manager will be responsible for:

•  hiring, training, and scheduling of the Guest Services team
•  work with the Sales and F&B teams to prepare for group arrivals and to provide customized services when needed.  
•  responsible for the gift and sundry shop operation
• Oversees and participates in guest registration
• manages and controls the front house guest service labor
• oversees the department reviews
• training and development of staff
• orders appropriate supplies for the department as necessary
• determines and outlines the most effective and appropriate way to prepare for incoming groups or guests
• analyzes and generates guest issues, billing, and daily reports and communicates that information to employees and appropriate departments
• deals with major guest requests or complaints when referred by subordinates and responds quickly in a friendly manner
• maintains correct procedures for resort accounting, credit control, and handling of financial information
• Strives to increase guest satisfaction by delivering an improved product through employee development and quality image.

The resort uses the Maestro property management system.

Previous hotel/resort experience required.

Previous hotel/resort Front Desk experience preferred.

Previous experience using Maestro is a plus.

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