5 Innovative Ways to Improve Hotel Guest Experience

Domestic and international tourism is increasing and hotel occupancy rates are going back up, reaching 70% for the first time since 2020. With the market expanding and guest expectations increasing, your hotel needs to stand out from the crowd. You already know how to run a hotel, but with a few new offerings, you can take guest services to the next level.

about Prospera Hospitality
 

1. Streamline your check-in and check-out process

We all know how important a first impression is, so make sure you make it a good one by streamlining your check-in process. Prospera Hospitality offers streamlined hotel and restaurant point-of-sales (POS) solutions. Benefits of industry-specific payment solutions include:

• Simple and fast payment transactions
• International payments and mobile payments
• Guest reservation history
• Real-time inventory tracking

With well-trained staff, optimized equipment and personal touches in place, a guest can start their stay feeling welcome and well taken care of.

Streamline your credit Card Processing
 

2. Alternate technological and personal services

Each guest has different needs and expectations. Some days you feel like talking to people and others you don’t. Give guests options for how they can make requests at whatever level of interaction they prefer.

Our sister company Prospera Health and Hospitality Services offers the latest technology in the hospitality industry that can help you amaze your guests:

• Rather than just taking room service orders via the phone, add the option of ordering via your website or an app. This allows people to choose how they’d like to be helped. To make this process even more streamlined, provide the WiFi login details in the hotel room and/or include a QR code for people to scan and take them directly to the website or app.
• Create a memorable guest experience with innovative robotic technology. PHHS offers autonomous delivery robots that can receive orders, pick them up, deliver them to guest rooms and even handle payment.
• For those who want the full service experience, there are restaurant robot waiters that can serve your guests from start to finish.

3. Invest in hotel technology to keep your guests and staff safe

With staffing shortages at an all-time high—Hospitality Net reports that 97% of surveyed hotels are dealing with staffing shortages—it is important to keep your employees safe and healthy. Utilize innovative technology as a solution in every aspect of your hotel operations to provide a safer and cleaner environment without overworking your staff.

• Mattress protectors and covers keep your bedding clean and increase durability.
• UV sanitation devices sterilize entire rooms without the need for staff supervision.
• Cleaning robots build consistent cleaning practices.
• Waiter robots support your restaurant staff by taking orders, delivering food and drinks, carrying dirty dishes and handling payments.
• Delivery robots can be used to take over repetitive tasks and free up time for your employees so that they can focus their attention on your guests instead.

Review our hospitality robots
 

4. Train your staff with Prospera Hospitality

It all starts with your hospitality team. Although technology can be a great addition to your hotel, your human team shouldn’t be forgotten. Make sure you invest time and money into training your staff—and not just the new ones. Training should be an ongoing process for all employees to support optimal performance.

At Prospera Hospitality, we manage hotel human resources and HR consulting programs, as well as accounting services to support your property by ensuring staff are hired, trained, supported and retained.

Bonus: Investing in your employees also helps decrease employee turnover, saving you money and time.

Prospera’s Training Solutions
 

5. Invest in your housekeeping and equipment

Even if your housekeepers are well-trained and professional, it can be difficult for them to maintain the highest standards of cleanliness that guests expect by traditional cleaning methods alone. There are many tools and equipment that can make cleaning easier, faster, safer and better, even if you have limited staff available.

Support your housekeeping department with cleaning technology to optimize their time:

• Sanitation products help prevent the spread of germs and can be used by guests, as well as staff.
• Air purifiers keep your hotel air clean and your guests and staff safe from viruses and bacteria.
• UV cleaning products can be used passively by being turned on and simply walking away or actively by having a member of staff use a tool of their choice.
• UV disinfection robots optimize sanitation by cleaning and disinfecting surfaces and spaces, while keeping your staff and guests safe from harmful chemicals, viruses and bacteria.
• Floor scrubbing robots autonomously clean your property so that you have time to focus on your guests.

Need help taking your hotel’s customer service to the next level? Prospera Hospitality is here to help. With over 50 years of experience in the hospitality industry, we can offer great insights and advice to deliver remarkable service!

schedule a consultation